FAQs

The questions we're asked most.

Everything about how a CASA. move is priced, protected and paid for. If yours isn't here, message us and we'll answer it properly.

A CASA. crew member sliding a framed artwork into a protective cover

Still wondering

Ask us anything, in plain English.

Awkward staircases, a piano, a completion date that keeps moving — none of it fazes us. Message us on WhatsApp and you'll get a straight answer from a person within two hours.

Ready when you are.

Tell us about your move today and you'll have a reply within two hours — and a fixed price soon after. The kettle, as ever, goes in the van last.

Get my fixed price

How is my price worked out?

What's included in a CASA. move?

Am I insured?

What happens if something is damaged?

Can I spread the cost?

Do you pack for me?

Who arranges parking and permits?

Why do you ask about allergies?

Will you take photos of my move?

What if my date moves or I need to cancel?

Which parts of London do you cover?

How quickly will I hear back?

Ask us anything, in plain English.

Ready when you are.